Frequently Asked Questions

How do I schedule a consultation?

Our Staff is available for scheduling Monday – Friday, 9:00 am – 5:00 pm, EST.

Please call 843-797-6600 ext.299

What if I need to reschedule or cancel my appointment?

Our staff is happy to help accommodate your appointment cancelation or reschedule requests.  Please call 843-797-6600 ext.299

Monday – Friday, 9:00 am – 5:00 pm, EST.

What insurances do you accept?

We accept most major insurance carriers, and will be glad to file primary and secondary insurances on your behalf. Please call the office to inquire regarding specific plans, or contact your insurance company for verification of in-network providers and benefits.

Do I need to have a referral to make an appointment?

Our practice does not require a referral for appointments. However, some insurance plans require authorization in order to be seen by a specialist. Please call the Member Services number, located on the back of your insurance card, to determine whether or not a referral is needed. In addition, if your Primary Care Physician (PCP) is referring you to our practice, then that office is required to contact us via telephone with your diagnosis info. We will then schedule the appointment and your PCP will contact you with details.

What can I expect from my initial consultation?

For your first visit, please plan to arrive 15 minutes prior to your scheduled appointment time. Please bring your insurance card, photo ID, and a list of any medications that you are currently taking. You will be asked to fill out new patient paperwork or have the option to access it online and fill it out prior to your appointment time. The physician will perform an in-house urinalysis, so we will ask that you provide a urine specimen after your arrival.

*For most procedure/surgical consultations, please note that procedures will not be performed at the initial visit. You will see the physician and a procedural appointment will be scheduled for a later date. Although emergent cases will be treated accordingly.

How many locations do you have?

There are 3 different locations within Walterboro, Charleston, and Summerville areas to serve you, however not every physician practices in each location. Feel free to contact our Office to discuss your needs and we will happily schedule you with the physician at the location that is most convenient for you.

Will I receive an appointment reminder?

Absolutely. We will contact you via telephone and text.

What do I bring to my appointment?

Please bring your insurance card, picture ID and a list of your current medications.

If you are a new patient, please go under Forms on Palmetto Adult and Children Urology website and print out all forms. You can save time if you fill them out in advance of your visit. If you are unable to print them out, we will have them here at the office for you.

Where do you send your labwork?

Typically, we send lab work to Dianon, Lab Corp and Trident hospital but if lab work has to go somewhere else, please let us know and we will gladly get it there.

What hospitals / surgery centers are you affiliated with?

Our doctors have privileges in all area hospitals including Roper St. Francis, Trident Medical Center, East Cooper, and Summerville Medical Center

What is a co-payment?

A “co-payment” or “co-pay” is a specific charge that your health insurance plan may require that you pay for a specific medical service. For example, your health insurance plan may require a $25 co-payment for an office visit, after which the insurance company often pays the remainder of the charges.

What is coinsurance?

A “coinsurance” payment is the term used by health insurance companies to refer to the amount that you are required to pay for a medical claim, apart from any co-payments or deductible. For example, if your health insurance plan has a 20% coinsurance requirement (and does not have any additional co-payment or deductible requirements), then a $100 medical bill would cost you $20, and the insurance company would pay the remaining $80.

What is a deductible?

A “deductible” is a specific dollar amount that your health insurance company may require that you pay out-of-pocket each year before your health insurance plan begins to make payments for claims. Generally, coinsurance payments will contribute to meeting your deductible, but a co-payment will not. Not all health insurance plans require a deductible. As a general rule (though there are many exceptions), HMO plans typically do not require a deductible, while most Indemnity and PPO plans do.

What if I do not have insurance?

You will owe $150.00 in advance for your initial visit. We will discuss terms with you for payment for the balance owed for that initial visit. If you are unable to pay the advance amount, please call our office to make prior arrangements.

For Any Further Questions